Privacy policy

At Time Excellence, we highly value your trust and are deeply committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, process, share, and safeguard your personal information when you visit our website, use our services, or make purchases from us within Bangladesh. By accessing our platform, you agree to the collection and use of information in accordance with this policy.

1. We Respect Your Privacy

Any personal information you provide to us including but not limited to your full name, shipping and billing address, active telephone/WhatsApp number, and email address will be treated with strict confidentiality.

🔒 Our Guarantee: We do not sell, rent, lease, or release your personal information to any third-party entities or individuals outside of our organization, except as explicitly detailed in this Privacy Policy.

2. Information We Collect and How We Use It

To provide you with a smooth shopping experience, we may collect essential information such as:

  • Contact Details: Name, email address, phone/WhatsApp number for order tracking and customer support.

  • Delivery Information: Shipping and billing addresses to process and deliver your products accurately via our delivery partners.

3. With Whom Do We Share the Personal Information We Collect?

We only share your data with trusted partners under strict contractual agreements to maintain business operations and comply with the laws of Bangladesh:

  • Our Service Providers: We may share your personal information with companies (including our affiliates) that perform vital operations on our behalf. Examples include logistics/courier services for product delivery and secure third-party payment gateways to process mobile banking (bKash, Nagad, Rocket) or card payments. These service providers are bound by contract to protect the confidentiality of your data and are strictly prohibited from using it for any other purpose.

  • Business Transfers: In the event of a merger, corporate reorganization, acquisition, dissolution, or a similar corporate transition, customer data may be transferred as part of the business assets. The acquiring entity's use of your personal information will still remain subject to the promises made in this Privacy Policy.

  • Government and Legal Disclosures: We reserve the right to disclose your personal information if required to do so by law, court order, subpoena, or government regulatory bodies in Bangladesh. We will disclose information in good faith when we believe it is necessary to prevent, investigate, or take action regarding potential fraud, identity theft, unauthorized transactions, or cybercrimes, or to protect the safety, rights, and property of Timel Excellence, our users, or the general public.

4. Cookies and Tracking Technologies

Our website utilizes "Cookies" to optimize your browsing and shopping experience.

  • A cookie is a small data text file placed in your web browser that allows our system to recognize you each time you visit, helping us personalize your experience (e.g., keeping items in your shopping cart).

  • Please Note: Cookies by themselves do not contain any personally identifiable information.

  • Some third-party integrations or content providers on our site (such as analytics tools or social media plugins) may also use cookies, which are governed by their own respective privacy policies.

5. External Sites and Third-Party Links

Our platform may contain hyperlinks to external internet sites operated by other organizations. Time Excellence is not responsible for the content, security, or privacy practices of these external websites. We strongly advise you to review the privacy policy of any external site before disclosing your personal information to them.

6. Internet Risks and Data Security

While we employ industry-standard administrative and technical security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

  • We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security during transmission, and any transmission is done at your own risk.

  • You are solely responsible for maintaining the secrecy and confidentiality of your account passwords, credentials, or any personal financial information on your device.

  • We disclaim any liability or responsibility for the actions, breaches, or policies of third-party platforms that you choose to access through our website.

7. Updates to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our business practices or legal requirements in Bangladesh. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions, concerns, complaints, or feedback regarding this Privacy Policy, please contact our dedicated support team directly:

  • WhatsApp & Call: 01521727566

  • Email: timeexcellencebd@gmail.com

  • Business Name: Time Excellence